We returned a VHF, STANDARD HORIZON radio to the chandlery today. The normal policy in such stores is NOT to accept electronics of this sort back again. When they saw the box was opened but nothing touched, they gave us FULL store credit we applied immediately to the purchase of THE VHF we should have bought the first time. The real kicker??? This VHF was purchased 11 months ago!!!NOW THAT IS 5 STAR SERVICE!
Another 5 star job by stones boatyard, special thanks to Rob, and Jarrod for a great job and reasonable invoice! You are the best!
Beautiful clean place to work at. We use this yard a lot with Extreme Fiberglass Solutions. As we do repairs on Vessels and also work for the owners when ask to do so. They have a great Chandlerly store with almost all you need and also have other great options while at there boat yard. They are very fussy and like to keep the work stations you are using clean and dust free as much as possible. Also if you are missing something they will help you build covers for your job
We have our boat hauled and stored at Stones for a couple of months to do some work – the staff are very professional and helpful and the yard is organized and clean. Excellent boatyard!
I’m biased because I work there but I do hear from customers how great we are!
Stone’s is a professional, friendly, and very experienced crew. They’re a pleasure to work with, provide great customer service, and clearly take pride in their high quality work. I’ll gladly sail 120nm from Seattle for major projects.
“I hit a rock in my 47 Bayliner going through False Passage in the summer of 2016, damaging my bow and both props. We were taking on water and the bilge pumps were not keeping up. I called the Coast Guard, and they arrived quickly and very professionally escorted me to Nanaimo, they had also called ahead to Stones Boatyard. When we got there the lift was ready and a crew standing by to assist getting the boat lifted out the water.It was a very stressful time for my wife and I. The staff at the boatyard were very helpful in getting us transportation and overnight accommodations. They were very professional assisting in notifying insurance, and preparing an initial repair estimate. We then returned to Seattle, and communications during the repair period were detailed and fair. I felt confident that high quality work was being done.We returned to Naniamo to pick up our boat after being notified the repairs were completed. It had been tested and cleaned. Weather was great and we headed for Friday Harbor. About four hours into the trip I noticed one engine using a bit more fuel, and went into the engine room. It was splashing fuel on the Port engine, so I shut it down. Turned out that the high pressure fuel line sprung a leak by the engine mount. So we spent an extra day in Friday Harbor, and had the fuel line replaced, and engine room cleaned up.Stones Boatyard generously agreed to cover the cost. I am very impressed with the professionalism of Stones Boatyard staff, and I will recommend them for minor or major work.Coincidently, one of our Yacht Club members hit a log in False Passage a little later and ended up at Stones Boatyard too. They also were very favorable about the service.Please feel free to call me 253-631-5473“
“We wanted to thank you for all the time effort you and your team invested in repainting Dragonsmoke’s hull. The end result was definitely worth it.We appreciate that a respray in the winter months can pose a number of weather related problems and you probably encountered most of them with the string of low-pressure fronts and freezing weather we had in December and early January. To deal with all the adverse conditions whilst respraying a 51-foot yacht and give such a fine mirror finish speaks volumes for your professionalism and high standards.We appreciated the level of communication about any weather related delays and suggestions about any other minor repairs that could be tackled whilst the yacht was hauled. We were most impressed that you kept costs to us at the quoted amount.We have had so many comments on how good Dragonsmoke looks with the new Flag Blue Awlgrip finish.We would be happy to act as a reference for you should you require one.”
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